FAQ

1. Do my calls go to a call center?
2. Is there a long-term contract?
3. Is it a local or 800 number?
4. How do I get the results?
5. What if I want multiple numbers for different campaigns?
6. Is there a way to record the calls?
7. What happens to the phone number if we cancel the agreement?
8. I don’t have time to learn how to use another practice management system.
9. I don’t know if my phone system or phone company can do this.
10. This sounds expensive.
11. I already pay for secret shoppers and phone audits to listen to check my staff.
12. I already have a 800 number and several secondary phone lines for my office.

Do my calls go to a call center?
The call is answered directly by your front office staff, receptionist or who ever answer your phone regualarly… When a customer calls your business with one of your tracking numbers, it passes through our system and then directly rings into your office

Is there a long-term contract?
No, at TCS we beleive that if its working for you, then its working for me. We provide service on a month to month basis

Is it a local or 800 number?
You have the option of Toll-Free or Local tracking numbers

How do I get the results?
The reports are available in two options. 1) You have acccess through a secure, password protected, web-based reporting system in real-time to view and analysis your data or you can receive a daily email call details report with a listing of each of your calls for a particular day, week or custom paramaters

What if I want multiple numbers for different campaigns?
TCS will customize packages to fit your needs, whether its 1 number or muliple numbers and combination of local and toll-free

Is there a way to record the calls?
Yes, our call recording feature gives you the option to record all incoming calls for quality assurance

What happens to the phone number if we cancel the agreement?
You have the option to continue the use of your numbers with a small fee to port over the assigned number to your existing carrier.

I don’t have time to learn how to use another practice management system.
Well you don’t need time. We meet with you to determine your needs( a very short, concise to the point meeting), make suggestions to get the most out of your customized system, and put you or the office manager through a fast start training so you can be up and operating immediately.

I don’t know if my phone system or phone company can do this.
We handle all that on our end. You don’t need to change or update your phone service. There is no charge on your phone bill for your new TCS phone numbers. You just need a regular old phone on your end to answer. That simple.

This sounds expensive.
Your customized system costs pennies a day. You probably spend more per day on your coffee fix than you will on this… the life blood of your practice.

I already pay for secret shoppers and phone audits to listen to check my staff.
Phone training is great. But do they audit and listen to each and every phone call you get every day? Do you have instant access to those recordings? With our system, you will have access to each call that will not only be recorded, but the demographic information of the caller will be captured so you have a log turning every ‘tire kicker’ into a future lead. Audit calls don’t do that.

I already have a 800 number and several secondary phone lines for my office.
With your customized “Gold Key To Success”™ Call Tracking, you could have a separate 800 phone number or specific phone number for EACH of marketing pieces, yellow page ads, or Free Standing Inserts. We do all the work to divert these phone numbers to your existing phone lines so there is no extra work required by your staff. You just answer the phone.